Privacy Policy
1. Information We Collect
When you use the Luckygem Community Hub, we may collect the following types of information: account registration data such as your username, email address, and chosen display name; profile information including avatar, bio, region, and gaming preferences; content you submit such as strategy guides, clan descriptions, forum posts, and comments; communication data including messages sent through the platform; and technical information such as IP address, browser type, device identifiers, and usage analytics. We collect this information to provide, maintain, and improve the Luckygem community experience for all players.
2. How We Use Your Information
The Luckygem Community Hub uses your information for the following purposes: to create and manage your account; to enable participation in clan activities, tournaments, and community discussions; to personalize your experience by recommending relevant Luckygem guides, clans, and events; to communicate with you about platform updates, tournaments, and community announcements; to enforce our Terms of Service and community guidelines; to analyze usage patterns and improve platform functionality; and to detect and prevent fraudulent or abusive activity. We do not sell your personal information to third parties.
3. Data Sharing & Disclosure
We may share your information in the following circumstances: with your consent or at your direction; with service providers who assist us in operating the Luckygem Community Hub (such as hosting providers, analytics services, and communication tools) — these providers are bound by strict confidentiality agreements; to comply with legal obligations, court orders, or governmental requests; to protect the rights, safety, and property of the Luckygem Community Hub, its users, or the public; and in connection with a merger, acquisition, or transfer of assets. Public profile information — such as your username, rank, clan affiliation, and leaderboard standing — is visible to other Luckygem Community Hub users as part of the social experience.
4. Cookies & Tracking Technologies
The Luckygem Community Hub uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience. Essential cookies are necessary for the platform to function properly, enabling features such as secure login and navigation. Analytical cookies help us understand how users interact with the Luckygem Community Hub, allowing us to improve performance and user experience. We also use functional cookies to remember your preferences and settings. You can control cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the Luckygem Community Hub. We do not use cookies for targeted advertising purposes.
5. Data Retention & Security
We retain your personal information for as long as your account remains active or as needed to provide the Luckygem Community Hub services. Upon account deletion, we will remove or anonymize your personal data within 30 days, unless retention is required for legal or security purposes. We implement industry-standard security measures — including encryption, access controls, and regular security audits — to protect your data against unauthorized access, alteration, disclosure, or destruction. Despite these measures, no online platform can guarantee absolute security, and you share your information at your own risk. We encourage the Luckygem community to use strong passwords and enable two-factor authentication when available.
6. Your Rights & Contact
As a user of the Luckygem Community Hub, you have the right to access, correct, update, or delete your personal information at any time through your account settings. You may also request a copy of the data we hold about you. If you are located in the European Economic Area, you have additional rights under the GDPR, including the right to data portability and the right to object to certain processing activities. To exercise any of these rights, or if you have questions or concerns about this Privacy Policy, please contact our Data Protection Officer via the contact form on the Luckygem Community Hub. We will respond to your request within 30 days.